Heart monitoring at home
Patient and clinician apps connected to the ECG247 sensor, for continuous monitoring over time.
Read the caseWork Retail24
Retail · Retail24
From store visit to invoice
Retail24 carries out sales, merchandising and demos in stores across the Nordics. SYN is the platform where assignments are planned, carried out and invoiced. We modernised the staffing system and data warehouse, and we continue to develop the platform.
- Industry
- Retail
- Delivery
- Modernisation and continued development of SYN
- Technology
- .NET, React, Azure, Power BI and e-invoicing via Peppol
The challenge
Retail24’s field staff work in other companies’ stores, and customers want to know what was actually done. Every visit has to be planned, documented and invoiced, in four countries. The staffing system and data warehouse needed modernising to give better data quality and a clear view of assignments and resources.
One platform, three surfaces
The back office plans assignments, stores and staff. Field staff log hours, take photos, place orders and fill in questionnaires in the store. Customers see photos from their stores, approve demo forms and download reports in their own portal. Norway, Denmark, Finland and Sweden run on the same codebase, with data kept separate per country.
From visit to invoice
Approved hours and visits become the basis for invoicing in the platform. Invoices used to be prepared in Excel and a separate tool. Now the whole process sits in SYN, where finance approves or declines with feedback to the assignment owner before invoices move on to Visma. The screenshot shows sample data.
Data and insight
Product data is imported automatically from TradeSolution, and e-invoices are sent via Peppol. Power BI reports are built in for both the back office and the customer portal.
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